If you're lucky, you may never have to dial 9-1-1 for emergency response. However, Auburn Police say it pays to know what to expect in the event that you need to call.

According to the Auburn Police Department, it is not uncommon for people to get frustrated or impatient when they call dispatch and are met with a series of questions related to their emergency. Many expect that Police, Fire, and Medical help are immediately sent out to respond.

The fact is, Dispatch has to rapidly assess your situation and send crucial help, while still retaining resources for emergencies elsewhere. While they berate you with questions, there is actually another Dispatcher sending resources to your location at the same time. There is no delay in response for situations that are time sensitive emergencies, Auburn Police confirm. The best thing a caller can do is answer every question the Dispatcher poses, saying "I don't know" if the situation is unclear, and stay on the phone if possible.

Here are the questions you should expect to be asked when calling 9-1-1:

-The location of the emergency, including the street address

-The phone number you are calling from

-The nature of the emergency

-Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency.

Questions or concerns? Call 9-1-1 Operations Manager Timothy Hall at 207-786-5380 ext. 5 or thall@auburnmaine.gov. Be safe!